We offer some of our accommodation inventory for sale on three different online booking platforms but these websites re-sell our rooms via over 3,500 different branded online booking affiliate websites and travel agents.
In some cases we don't receive any identifying guest information until the day of arrival, with others we receive partial information at the time of booking.
If you need assistance with a reservation made via third party online booking agency or travel agent please complete the form below with as much information about your booking as possible so we can assist you.
If you booked by telephone or direct with us via this website please use this form to Contact Us about your booking.
Assistance we can (usually) offer includes facilitating payemnts in the case of declined cards, re-sending Booking Confirmation emails, changing guest name(s), changing dates of stay, cancellations, changing room type(s), changing room occupancy, adding breakfast on or removing breakfast from your booking.
South Shields Christmas Lights Switch On
South Shields Christmas Lights Switch On takes place on Thursday 23rd November 2023 from 1pm... READ MORE
Very lovely stay overall, nice spacious clean rooms, comfy bed and nice and warm. Staff were more than accommodating and make a beautiful breakfast. Thank you for a brilliant stay 5/5... READ MORE